IMPORTANT: This page is updated each month with the new class topic!
If you came here looking for a past class and are confused about the topic change, that’s because registration for that class has expired.
Make sure to register for this class BEFORE the end of THIS month so you don’t miss out before the turnover happens again.
Your clients are wonderful, and you enjoy your work...
...but you’re running into some issues:
- Maybe a client is asking for more than what was included in the original scope of practice (and now you’re feeling resentful about it)...
- Perhaps a client isn’t showing up to pre-scheduled meetings...
- Maybe a client expects you to be available 24/7…
- Perhaps a client has defaulted on their payment...
- Maybe you’ve gotten to the point where you WANT to set better boundaries, but you don’t know how to DO it (especially without feeling guilty about it!).
If you’re experiencing any of those situations — or simply discomfort or awkwardness with client communications and boundaries in general — this is the class for you!
You will learn how to handle these sticky situations in the moment (or after they’ve occurred), AND what you need to do to proactively prevent client communication and boundary issues from arising in the first place.
This will dramatically improve your client relationships, quality of business life, work/life balance, and your referrals.
What you get in this class...
⭐️ What boundaries ARE and are NOT. We'll go over the specific things that fall under *your* responsibility vs *your client’s* responsibility (this might surprise you!)
⭐️ 3 examples of setting (and upholding) client boundaries. We'll explore the intricacies involved with each, the reasoning behind these specific boundaries and how they're being implemented, and how past client experiences can shape your boundaries.
⭐️ 11 powerful questions to explore when setting client boundaries. These are essential for figuring out your communications with clients — it will help you get SO much clarity! Think of this as your personal assessment to restructure your client communications and boundaries.
⭐️ A step-by-step breakdown of my own Terms & Conditions. I'll explain WHY I include each aspect of it (each sentence is very intentional!), so you can determine whether (and how) to apply this to your own business. If you haven't yet put together a set of Terms & Conditions, or if you simply want to make sure you're covering all your bases, this will be super helpful for you.
⭐️ Answering your burning questions. Here are (just a few) of the questions I'll be answering:
What do I do when clients reschedule, are frequently late, or don’t show up to meetings?
How do I convey changes regarding my boundaries and communications to my existing clients (especially when it feels weird, awkward, or uncomfortable)?
What should I do if a client misses a payment (especially when I know they NEED my help)?
...Plus I can answer any other questions you have related to this topic!
⭐️ 3 important reminders to keep in mind. These will be game-changers as you create your own plans for client communications and boundaries! I'll also give you an overall wrap-up of best practices as you navigate all of this.
You setting boundaries does not mean that you don’t care about your clients. You setting boundaries actually sets up your client relationships to be far more successful and healthy!
In my 15 years of experience as a business owner, here’s what I’ve observed (from both working with my own clients AND from conversations with other solopreneurs about their clients):
Most client “issues” aren’t because the client is being malicious or trying to take advantage of you.
Most client issues are simply a miscommunication or a misunderstanding.
→ And that is VERY fixable!
This class will radically change your perspective on client communications and boundaries, and give you back control over your thoughts, reactions, and behaviours. You’ll empower yourself to excel at client relationships so that those frustrations and difficulties become a non-issue:
REMINDER: This page is updated each month with the new class topic!
If you came here looking for a past class and are confused about the topic change, that’s because registration for that class has expired.
Make sure to register for this class BEFORE the end of THIS month so you don’t miss out before the turnover happens again.
Want more?
Get this class PLUS all future classes — for a one-time payment of only $200...
(Guaranteed access to a MINIMUM of 18 classes!)
Click the icon to get access now:
