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Keep Your Clients
Module 0: Welcome
Intro to this e-course
Intro to your instructors
Module 1: Preparing for client communications
Lesson 1: Best practices for client communications
Lesson 2: Preferred methods of communication
Lesson 3: What to include in quotes, contracts & invoices
Additional learning materials
Module 2: Navigating money when building client relationships
Lesson 1: Art of the upsell
Lesson 2: Tips for negotiating rates
Lesson 3: How to figure out a flat rate
Lesson 4: How to charge for rush jobs
Additional learning materials
Module 3: Handling client issues
Lesson 1: Managing deadlines when your client doesn't give you any
Lesson 2: What if a client doesn't like your work?
Lesson 3: Dealing with miscommunications
Module 4: Post-project assessment
Lesson 1: Client assessment review
Lesson 2: Maintaining relationships with clients after a project wraps up
Lesson 3: How to get the perfect testimonial
Lesson 4: How to turn a one-time client project into repeat work
Additional learning materials
Module 5: Next steps
Lesson 1: Putting it all together
Lesson 2: Where to go from here
Provide feedback on Keep Your Clients
Lesson 2: What if a client doesn't like your work?
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